Free shipping on orders $249.99 or more.
All items will be shipped OVERNIGHT ONLY unless otherwise specified, we will only be shipping on Tuesday, Wednesday & Thursdays. This is to ensure live arrival. Prefer to ship to your local FedEx office location so the items do not have to be subjected to the heat and cold on the delivery truck. If this is an option for you please let us know
In rare instances, We can ship on Fridays for Saturday pick up at customers request, however, the DOA policy does not apply and cannot guarantee live arrival. Customer accepts all liability for Saturday deliveries.
At our discretion we will hold a shipment due to inclement weather (cold or hot). We will notify you in advance if this occurs. We use cold & hot packs depending on the time of year & your location.
All perishable items are shipped in insulated Styrofoam shipping containers.
Dead on Arrival Policy (DOA)
If for any reason the item does not survive the shipping process, Longwood Aquariums will either replace the item with similar item or refund the purchase price of the item only. SHIPPING COSTS CANNOT BE REFUNDED. In the unlikely & RARE event a DOA does occur, the customer will be responsible for the shipping costs associated with the replacement item.
If you do receive a DOA, The package must have been accepted on the first delivery attempt, need to notify Longwood Aquariums immediately, you must take a photo of the item & original packaging. Photo must be time date stamped within an hour of the specified delivery time according to the carriers website. In this unlikely event, We will do our best to work with you, but No refunds will be given if all the above do not apply.